Store Policy

Returns & Refunds Policy

Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item(s), without giving any reason.

• The 14-day period starts the day after you (or someone you nominate) receives the goods.

• To cancel, simply contact us at [contact email] stating your order number and that you wish to cancel.

• Once you've told us you want to cancel, you have a further 14 days to send the item(s) back to us.

Refunds

• We will refund you within 14 days of receiving the returned item(s) back, or of you providing proof of postage (whichever is sooner).

• Refunds are made to your original payment method.

• Original delivery charges are refunded up to the cost of our standard delivery option. If you chose an upgraded/express delivery, we will only refund the standard delivery cost.

• You are responsible for the cost of returning the item(s), unless the item is faulty, damaged, or not as described.

• We may make a deduction from the refund if the value of the goods has been reduced as a result of unnecessary handling by you (i.e. handling beyond what would be reasonable in a shop).

Condition of Returned Items

Items should be returned:

• Unused and in the same condition you received them

• In their original packaging where possible

• With any tags or seals intact

Exceptions to the Right to Cancel

The 14-day cancellation right does not apply to:

• Personalised or custom-made items

• Perishable goods

• Sealed items that are not suitable for return for health/hygiene reasons, once unsealed after delivery

• Digital content once download has started (with your consent)

(Remove any exceptions that don't apply to your product range.)

Faulty or Damaged Items

If an item arrives faulty, damaged, or not as described, you're covered by the Consumer Rights Act 2015, separately from the cancellation right above:

• Within 30 days of receipt, you can request a full refund, repair, or replacement.

• After 30 days (up to 6 months), you're entitled to a repair or replacement; if that fails, a refund.

• Please contact us at [contact email] with your order number and photos of the issue, and we'll sort it out promptly at no cost to you.

How to Start a Return

1. Email [contact email] with your order number and reason for return.

2. We'll confirm the return address and any instructions.

3. Pack the item securely and send it back within 14 days of your cancellation notice.

4. Once received and checked, we'll process your refund within 14 days.

Contact Us

Questions about your order, returns, or refunds: 📧 [contact email] 📍 [business address, if required for your business type]